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Data Collection - Disability Service Providers

Data Collection - Disability Service Providers

HaDSCO Icon for Disability Service Providers with textData Reporting System

 

A function of the Health and Disabilities Services Office is to identify and review the causes of complaints about disability service providers and suggest ways of making service improvements.

To assist in performing this function, section 48A of the Disability Services Act 1993 and Disability Services Amendment Regulations 2015 provides the Office with the authority to request complaints data from prescribed disability service providers in Western Australia.

Data gathered provides information about the number and type of complaints received, the timeliness of providers' internal complaint resolution processes and outcomes.

From this information an annual Disability Services Data Collection Report is published.

In September 2021, the Disability Services Amendment Regulations 2021 (Regulations) were amended.  These amendments enabled the transition of complaints about National Disability Insurance Scheme (NDIS) providers to the NDIS Commission. This has resulted in the HaDSCO Disability Services Data Collection Report being discontinued, with 2020-21 being the last reporting year.

 

For further information download the information sheet - Disability Services Complaints Data Collection.

 

See more about HaDSCO's Data Trends Reports.

 

Last Updated: 22/12/2021

Acknowledgement of Country

The Health and Disability Services Complaints Office (HaDSCO) is honoured to be situated on the ancestral lands of the Whadjuk Noongar people.

We acknowledge the First Australians as the traditional owners of the lands we represent and pay our respects to their Elders past, present and emerging.

Contact Us

Complaints and enquiries line: (08) 6551 7600
Freecall: 1800 813 583 (Free from landlines)

National Relay Service: relayservice.gov.au or 1800 555 660
Interpreter Service: tisnational.gov.au or 131 450

Administration (08) 6551 7620

Email: mail@hadsco.wa.gov.au
Postal address: PO Box B61, Perth WA 6838

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