HaDSCO is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. Service provision covers the public, private, not-for-profit sectors, prison health services and immigration detention centres.

HaDSCO adopts a positive approach to complaint handling as we recognise the inherent value of complaints as opportunities for improvement across the health, mental health and disability service sectors.

Services provided by HaDSCO are delivered to align with the overarching Western Australian state government goals of:

Safe, Strong and Fair Communities.
Supporting our local and regional communities to thrive.

Services provided in the Indian Ocean Territories are delivered in partnership with the Australian Government, through a Service Delivery Arrangement with the Commonwealth.

HaDSCO's Director is Ms Sarah Cowie, and our responsible Minister is the Honourable Amber-Jade Sanderson MLA, Minister for Health; Mental Health.

Find out more about what we do in our Annual Report.

HaDSCO operates within two service areas:

Service One: Assessment, negotiated settlement, conciliation and investigation of complaints.

We assist consumers and service providers to resolve complaints.
Facilitate remedial actions.
Identify opportunities for system improvement.

Service Two: Education and training in the prevention and resolution of complaints.

We work collaboratively with our stakeholders to share information about the causes of complaints.
Provide education and training in effective complaint resolution.
Implement initiatives that contribute towards system improvement.

The HaDSCO 2023-27 Strategic Plan sets out the priorities under Service One and Service Two. For more information on our Strategic Plan, please click here.

Governing legislation

Governing legislation includes (but is not limited to):

The Health and Disability Services (Complaints) Act 1995.
Part 6 of the Disability Services Act 1993.
Part 19 of the Mental Health Act 2014.

For more information about our governing legislation, please click here.

Career opportunities

Vacancies are advertised on the WA Government jobs board Jobs WA.

Level 6 Communications and Engagement Coordinator: HaDSCO is currently seeking an experienced communications and engagement professional to cover a six-month vacancy (with the possibility of extension) as our Communications and Engagement Coordinator. For more information and to apply, click here.
Level 5 Senior Case Officer: This is a permanent, full-time opportunity. For more information and to apply, click here.
Level 4 Case Officers: Open-ended recruitment pool. Applicants found suitable will be placed in the pool which may be used to fill full-time, part-time, permanent, fixed-term or casual vacancies with the possibility of extension(s) and/or permanency. For more information and to apply, click here.

At HaDSCO, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women and youth.