The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.
The Office of Health Review was established in August 1996 and changed to the Health and Disability Services Complaints Office (HaDSCO) in November 2010, following amendments to the Health and Disability Services (Complaints) Act 1995 and the Disability Services Act 1993.
Our functions are set out in our governing legislation - for more information, please click here.
WA Government Goal: Strong communities: Safe communities and supported families.
HaDSCO Outcome: Improvement in the delivery of health and disability services.
HaDSCO operates within two key service areas:
Service One: Assessment, negotiated settlement, conciliation and investigation of complaints.
- We assist consumers and service providers to resolve complaints;
- Facilitate remedial actions; and
- Identify opportunities for system improvement.
Service Two: Education and training in the prevention and resolution of complaints.
- We work collaboratively with our stakeholders to share information about the causes of complaints;
- Provide education and training in effective complaint resolution; and
- Implement initiatives that contribute towards system improvement.
The HaDSCO 2017-21 Strategic Plan sets out the key priorities under Service One and Service Two. For more information on our Strategic Plan, please click here.
Our values
In all our operations and relationships we value:
- Honesty - We act with honesty and integrity, providing an impartial complaints resolution service about health, disability and mental health services, and in providing programs to educate and train in the prevention and resolution of complaints.
- Accountability - We are accountable for our actions and deliver our services within a sound governance framework.
- Dedication - We provide our services with dedication and commitment, ensuring we meet the needs of the public, Ministers, service providers and other external stakeholders.
- Supportive - We work together as a team and are supportive of our colleagues in the workplace.
- Confidentiality - We treat the information received with confidentiality and comply with the provisions of our guiding legislation.
- Objectivity - We work in an independent Statutory and undertake our work with objectivity and impartiality.
Find out more information about HaDSCO in our Annual Report.
Career Opportunities
Any vacancies will be advertised on WA Government Jobs Board - JobsWA. You need to be an Australian Citizen or permanent resident to gain permanent employment in the public sector, non-permanent residents may be eligible for fixed-term appointments. HaDSCO encourages applications from Aboriginal and Torres Strait Islanders.