Make a Complaint
You have the right to make a complaint if you are not satisfied with the service you received from your health, mental health or disability service provider. HaDSCO is here to listen to your complaint and help you to resolve it.
If you would like to discuss your concerns with our Complaints Resolution team or need assistance completing your complaint form, please call us on (08) 6551 7600. Our phone line is open 8:30am to 4:30pm, Monday to Friday.
Before you start
Before you lodge a complaint with us, we require that you raise it directly with the service provider, as this can be the quickest and easiest way to address your concerns or fix a problem. Visit our Tips page for information and resources to help you when speaking with your provider.
We understand, in some circumstances, this might not be possible. If your concerns represent a significant risk to public safety, or if it is too difficult or upsetting to contact the service provider yourself, please continue to our complaint form.
You will need
Please think through your concerns and have your information on hand including:
- Your name and contact information.
- The details of the incident.
- The name of the service provider involved and any relevant contact information.
- Your original complaint to the service provider and their response (if any).
- Your desired outcome from the complaint.
Alternatively, you can download our PDF complaint form to complete. You can return this form and all supporting documentation to:
- Post: PO Box B61, Perth WA 6838
- Email: mail@hadsco.wa.gov.au
- In person: Reception Desk, Albert Facey House, 469 Wellington Street, Perth WA 6000
HaDSCO uses the Australian Government’s Translating and Interpreting Service (TIS National) on request.
Please let us know which language you prefer and we will organise an interpreter at no cost to you. Alternatively, you can call TIS National on 131 450 and arrange for them to contact us.
You also have the option to request a male or female interpreter.
If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (NRS). The NRS has specially trained staff called Relay Officers who help with every call.
Depending on the type of call, a Relay Officer will change voice to text or text to voice, and AUSLAN to English or English to AUSLAN (for video calls only).
For TTY users (Type and Read) call
Metro: 133 677 and then ask for (08) 6551 7600
Country: 1800 555 677 and then ask for 1800 813 583
For Speak and Listen users (Voice Relay) call
Metro: 1300 555 727 and then ask for (08) 6551 7600
Country: 1800 555 727 and then ask for 1800 813 583
Video Relay users
Open Skype and contact NRS VIDEO RELAY SERVICE and then ask to contact (08) 6551 7600
NRS Chat / Internet Relay users
Connect to the National Relay Service via the internet (click here)
Metro: then ask for (08) 6551 7600
Country: then ask for 1800 813 583