Make a Complaint

If you are not satisfied with the health, mental health or disability service (not provided by the NDIS) you received, then you have the right to make a complaint. In the first instance, try talking to your service provider – this can be the quickest and easiest way to address your concerns or fix a problem. Visit our page on tips for talking with your provider.

If your problem is not resolved, or if you feel you cannot approach them directly, contact us for help. You can lodge a complaint by completing our online complaint form.

If you do not have the information available yet, please enter "unknown" into the text box. One of our team members will be in touch to discuss these sections further. 

This form must also be completed and submitted in one session. You cannot save a partially completed form, so please ensure you have all the information and documentation about your complaint on hand.  

Alternatively, you can download our PDF complaint form to complete. You can return this form and all supporting documentation to:

• Post: PO Box B61, Perth WA 6838
• Email: mail@hadsco.wa.gov.au
• In person: Reception Desk, Albert Facey House, 469 Wellington Street, Perth WA 6000

If you need help completing your complaint form, please contact us.