Disability Access and Inclusion Plan

The Health and Disability Services Complaints Office's Disability Access and Inclusion Plan (DAIP) 2018-22 ensures that all people have equal rights to access information, services and facilities provided by public authorities.  

Download the HaDSCO Disability Access and Inclusion Plan 2018-2022.

The strategies within the DAIP are categorised into seven outcome areas to help ensure that barriers in each are minimised to encourage equal access and inclusion. These are:

• Services and events.
• Buildings and facilities.
• Complaints.
• Employment.
• Information.
• Public consultation.
• Staff awareness and skills.

By implementing these strategies, HaDSCO seeks to eliminate discrimination in relation to disability, ethnicity, age, gender, literacy level, socio-economic status and culture.

Although not required by law, HaDSCO will continue to develop and implement a DAIP that reflects the Office's vision to empower the community and providers to collaboratively improve health, disability and mental health services, with an inclusive, highly engaged and accountable workforce.

The Disability Services Act 1993 (WA), the Disability Discrimination Act (1992) (Cth) and the Equal Opportunity Act 1984 (WA) are three key pieces of legislation which guide DAIP development and implementation to support the Department of Communities' vision to improve lives and move us closer to an inclusive community for all. By addressing the seven outcome requirements, HaDSCO seeks to overcome access and inclusion barriers to promote independence and fulfilling participation in the community and workplace.  

A major part of HaDSCO's role is the promotion of leadership in the delivery of health, disability and mental health services, via effective communication as well as the improvement of these services through complaint resolution. Equal access to all is therefore a priority and innate to HaDSCO's ethos. The renewal process of the DAIP not only provides HaDSCO with opportunity to review accessibility, but also to develop and customise an inclusion plan that suits our specific local community needs.  The DAIP is intended to be an adaptable template, which can then be continually reviewed and modified to ensure effective implementation.

The DAIP is available on request in alternative formats such as large print, electronic format (emailed), audio or Braille.  To request alternative formats, please contact us.  HaDSCO also invite interested people to forward their suggestions to help the five year DAIP evolve and improve on the achievements and obstacles identified.