• Skip to main content
  • Skip to navigation
  • Accessibility
  • Contact Us
Government of Western Australia Crest
Government of Western Australia

Additional Menu

  • Accessibility
  • Contact us
Go to WA Government search
  • Make a Complaint {52C23B64-FBB5-4AC2-A471-1ABAEFB1EDF6}
  • About Us {A63ED3CD-63CE-4A4D-8881-26A30BEF430B}
    • Who We Are {7FF5B21C-B35F-496D-96DC-4ACE9F7B07ED}
    • Legislation {922EF4CF-615C-44D1-84AD-02D14FBF9DA9}
    • Annual Report {045457B0-7FFC-49E2-8BA1-A4989FD5EDCE}
    • Disability Access and Inclusion Plan {30164DC9-2366-4793-A53E-E6F8CADEC23D}
    • Service Charter {359B31F0-CCD8-4200-86B1-526AE6D1AF6D}
    • Strategic Plan {8CE19043-C0B8-4200-8D5C-22FAD0DAAEEA}
    • Freedom of Information {AEDFA017-B35C-4190-9AD4-16FE8420CD62}
    • Feedback Form {93DE7824-02D6-47E0-AA3F-AC5B8A1C9096}
  • Complaints {A85A0572-3F5D-4724-81A8-05D060CC679B}
    • Complaint Form {B2472356-D849-4199-A7A6-4BB31D3EBC34}
    • Tips for raising a complaint with a service provider {3329A980-CDBF-4A10-A34C-71A740C8C348}
    • Complaint Resolution Process {E305F34C-E2D0-41CB-A67B-8AB778D38B90}
      • Negotiated Settlement {ABC4E09B-716E-42B1-BFC9-BBC17DF71E28}
      • Conciliation {9940F874-C135-4AC7-9E3B-8BA93E6AE549}
      • Investigation {B33A0BF8-66A8-4ECA-ADD2-351C49E3EC0E}
    • Complaints by Young People {76D80EC7-FD9B-4EC8-A876-0E07E2EBC0FF}
    • Complaints about Health Services {B76D9EEC-BE40-4E9B-92FA-94A6367E4CF7}
      • Cosmetic Treatment {0140A120-C3EE-48E7-BA53-E4366C8E9582}
      • National Code of Conduct for Health Care Workers {0BC3AC34-7B4D-40AB-8E02-BB59BBDCF16E}
    • Complaints about Disability Services {CA425221-6457-4C43-A276-F815928FE884}
    • Complaints about Mental Health Services {FF861ED1-5643-47C0-8351-91EAEA8BB03E}
    • Indian Ocean Territories {8F255DB7-8A99-490D-8454-01D274895A16}
  • Educate and Train {99884E54-9FD3-4432-8425-11DC8674E297}
    • Data Trends Reports {BBF4F8BD-5968-4797-A085-5455D3CA6A12}
      • Data Collection - Disability {B9E5FCFD-06EE-4F34-88F2-86176E47D980}
      • Data Collection - Health {BF97C835-AD6A-4816-8AD6-B46F9A76C87F}
    • Effective complaint management tips and advice {DF3D03F6-420A-4695-AEE2-79915FA9487A}
    • Events and Activities {232C46AC-31C3-45E8-A145-9DC21AA844F0}
    • Mental Health Complaint Guidelines {5799C45F-1A79-4745-81E7-A89EFC3C4143}
    • Publications {72FDCEB8-3E76-4A5A-B57F-E4AFC9BBADAE}
  • Latest News {717E00B6-0626-4CE1-AFFE-782E83B99D26}
  • Contact Us {A4EBEC0E-DE96-4904-8317-B8984B7CD91E}
  1. Home
  2. About Us
  3. Disability Access and Inclusion Plan

Disability Access and Inclusion Plan

Disability Access and Inclusion Plan

Image of the front page of the HaDSCO Disability Access and Inclusion PlanThe Health and Disability Services Complaints Office's Disability Access and Inclusion Plan (DAIP) 2018-22 ensures that all people have equal rights to access information, services and facilities provided by public authorities.  

Download the HaDSCO Disability Access and Inclusion Plan 2018-2022.

The strategies within the DAIP are categorised into seven outcome areas to help ensure that barriers in each are minimised to encourage equal access and inclusion. These are:

  • Services and events.
  • Buildings and facilities.
  • Complaints.
  • Employment.
  • Information.
  • Public consultation.
  • Staff awareness and skills.

By implementing these strategies, HaDSCO seeks to eliminate discrimination in relation to disability, ethnicity, age, gender, literacy level, socio-economic status and culture.

Although not required by law, HaDSCO will continue to develop and implement a DAIP that reflects the Office's vision to empower the community and providers to collaboratively improve health, disability and mental health services, with an inclusive, highly engaged and accountable workforce.

The Disability Services Act 1993 (WA), the Disability Discrimination Act (1992) (Cth) and the Equal Opportunity Act 1984 (WA) are three key pieces of legislation which guide DAIP development and implementation to support the Department of Communities' vision to improve lives and move us closer to an inclusive community for all. By addressing the seven outcome requirements, HaDSCO seeks to overcome access and inclusion barriers to promote independence and fulfilling participation in the community and workplace.  

A major part of HaDSCO's role is the promotion of leadership in the delivery of health, disability and mental health services, via effective communication as well as the improvement of these services through complaint resolution. Equal access to all is therefore a priority and innate to HaDSCO's ethos. The renewal process of the DAIP not only provides HaDSCO with opportunity to review accessibility, but also to develop and customise an inclusion plan that suits our specific local community needs.  The DAIP is intended to be an adaptable template, which can then be continually reviewed and modified to ensure effective implementation.

The DAIP is available on request in alternative formats such as large print, electronic format (emailed), audio or Braille.  To request alternative formats, please contact us.  HaDSCO also invite interested people to forward their suggestions to help the five year DAIP evolve and improve on the achievements and obstacles identified.

Last Updated: 01/10/2020

Acknowledgement of Country

The Health and Disability Services Complaints Office (HaDSCO) is honoured to be situated on the ancestral lands of the Whadjuk Noongar people.

We acknowledge the First Australians as the traditional owners of the lands we represent and pay our respects to their Elders past, present and emerging.

Contact Us

Complaints and enquiries line: (08) 6551 7600
Freecall: 1800 813 583 (Free from landlines)

National Relay Service: relayservice.gov.au or 1800 555 660
Interpreter Service: tisnational.gov.au or 131 450

Administration (08) 6551 7620

Email: mail@hadsco.wa.gov.au
Postal address: PO Box B61, Perth WA 6838

Footer menu

  • wa.gov.au
  • Copyright
  • Disclaimer
  • Privacy
  • Sitemap
  • Contact Us

Brought to you by the Department of Health, Western Australia

© Government of Western Australia 2018 to