• Skip to main content
  • Skip to navigation
  • Accessibility
  • Contact Us
Government of Western Australia Crest
Government of Western Australia

Additional Menu

  • Accessibility
  • Contact us
Go to WA Government search
  • Make a Complaint {52C23B64-FBB5-4AC2-A471-1ABAEFB1EDF6}
  • About Us {A63ED3CD-63CE-4A4D-8881-26A30BEF430B}
    • Who We Are {7FF5B21C-B35F-496D-96DC-4ACE9F7B07ED}
    • Legislation {922EF4CF-615C-44D1-84AD-02D14FBF9DA9}
    • Annual Report {045457B0-7FFC-49E2-8BA1-A4989FD5EDCE}
    • Disability Access and Inclusion Plan {30164DC9-2366-4793-A53E-E6F8CADEC23D}
    • Service Charter {359B31F0-CCD8-4200-86B1-526AE6D1AF6D}
    • Strategic Plan {8CE19043-C0B8-4200-8D5C-22FAD0DAAEEA}
    • Freedom of Information {AEDFA017-B35C-4190-9AD4-16FE8420CD62}
    • Feedback Form {93DE7824-02D6-47E0-AA3F-AC5B8A1C9096}
  • Complaints {A85A0572-3F5D-4724-81A8-05D060CC679B}
    • Complaint Form {B2472356-D849-4199-A7A6-4BB31D3EBC34}
    • Tips for raising a complaint with a service provider {3329A980-CDBF-4A10-A34C-71A740C8C348}
    • Complaint Resolution Process {E305F34C-E2D0-41CB-A67B-8AB778D38B90}
      • Negotiated Settlement {ABC4E09B-716E-42B1-BFC9-BBC17DF71E28}
      • Conciliation {9940F874-C135-4AC7-9E3B-8BA93E6AE549}
      • Investigation {B33A0BF8-66A8-4ECA-ADD2-351C49E3EC0E}
    • Complaints by Young People {76D80EC7-FD9B-4EC8-A876-0E07E2EBC0FF}
    • Complaints about Health Services {B76D9EEC-BE40-4E9B-92FA-94A6367E4CF7}
      • Cosmetic Treatment {0140A120-C3EE-48E7-BA53-E4366C8E9582}
      • National Code of Conduct for Health Care Workers {0BC3AC34-7B4D-40AB-8E02-BB59BBDCF16E}
    • Complaints about Disability Services {CA425221-6457-4C43-A276-F815928FE884}
    • Complaints about Mental Health Services {FF861ED1-5643-47C0-8351-91EAEA8BB03E}
    • Indian Ocean Territories {8F255DB7-8A99-490D-8454-01D274895A16}
  • Educate and Train {99884E54-9FD3-4432-8425-11DC8674E297}
    • Data Trends Reports {BBF4F8BD-5968-4797-A085-5455D3CA6A12}
      • Data Collection - Disability {B9E5FCFD-06EE-4F34-88F2-86176E47D980}
      • Data Collection - Health {BF97C835-AD6A-4816-8AD6-B46F9A76C87F}
    • Effective complaint management tips and advice {DF3D03F6-420A-4695-AEE2-79915FA9487A}
    • Events and Activities {232C46AC-31C3-45E8-A145-9DC21AA844F0}
    • Mental Health Complaint Guidelines {5799C45F-1A79-4745-81E7-A89EFC3C4143}
    • Publications {72FDCEB8-3E76-4A5A-B57F-E4AFC9BBADAE}
  • Latest News {717E00B6-0626-4CE1-AFFE-782E83B99D26}
  • Contact Us {A4EBEC0E-DE96-4904-8317-B8984B7CD91E}
  1. Home
  2. About Us
  3. Who We Are

Who We Are

Who We Are

"At HaDSCO we adopt a positive approach to complaint handling as we recognise the inherent value of complaints in terms of opportunities for improvement across the health, disability and mental health sectors."

 

The Health and Disability Services Complaints Office (HaDSCO) functions as an Office in the Performance Management Framework to achieve our outcomes in the context of the wider government goal of Strong Communities: Safe Communities and Supported families.  Find out more about our Strategic Plan and governing Legislation.

 

HaDSCO's Director is Sarah Cowie, who has held this role since 2016.

 

Our responsible Minister is the Honourable Amber-Jade Sanderson MLA, Minister for Health; Mental Health.

 

HaDSCO Logo with Text NameHaDSCO's main functions are to:

  • Deal with complaints by negotiated settlement, conciliation or investigation.
  • Review and identify the causes of complaints.
  • Provide advice and make recommendations for service improvement.
  • Educate the community and service providers about complaint handling.
  • Inquire into broader issues of health, disability and mental health services arising from complaints received.
  • Work in collaboration with the community and service providers to improve health, disability and mental health services.
  • Publish the work of the Office.
  • Perform any other function conferred on the Director by the Health and Disability Services (Complaints) Act 1995 or another written law.
 

 

Last Updated: 22/12/2021

Acknowledgement of Country

The Health and Disability Services Complaints Office (HaDSCO) is honoured to be situated on the ancestral lands of the Whadjuk Noongar people.

We acknowledge the First Australians as the traditional owners of the lands we represent and pay our respects to their Elders past, present and emerging.

Contact Us

Complaints and enquiries line: (08) 6551 7600
Freecall: 1800 813 583 (Free from landlines)

National Relay Service: relayservice.gov.au or 1800 555 660
Interpreter Service: tisnational.gov.au or 131 450

Administration (08) 6551 7620

Email: mail@hadsco.wa.gov.au
Postal address: PO Box B61, Perth WA 6838

Footer menu

  • wa.gov.au
  • Copyright
  • Disclaimer
  • Privacy
  • Sitemap
  • Contact Us

Brought to you by the Department of Health, Western Australia

© Government of Western Australia 2018 to