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Publications

Publications

HaDSCO Logo with Text NameThe Health and Disability Services Complaints Office (HaDSCO) publishes information sheets and brochures to raise awareness about our services and the complaints procedure process. 

Our publications are available free of charge and available to download below.  If you would like to order printed versions,
please use our Publications Request Form or contact us.   

 

Aboriginal and Torres Strait Islanders

  • Health, Disability and Mental Health Service Complaints - 3 fold colour brochure.
  • Do you need help with a complaint? -  Information Sheet.

 

About HaDSCO's Website

  • HaDSCO refreshed website - Information Sheet.

 

About HaDSCO's Services

  • Health, Disability and Mental Health Service Complaints - 3 fold colour brochure.
  • HaDSCO at a glance - Information Sheet.


About HaDSCO Services  - Translations

  • Easy English - Information Sheet.
  • Arabic - 3 fold colour brochure.
  • Bahasa Malay - Bahasa Melayu - Information Sheet.
  • Chinese (Simplified) - Information Sheet.
  • Cocos Malay - Melayu Kokos - Information Sheet.
  • Italian - 3 fold colour brochure.
  • Vietnamese - 3 fold colour brochure.

 

Carers

  • Making Complaints about health, disability and mental health services as a carer - 3 fold colour brochure.

 

Making a Complaint

  • Helpful tips for making a complaint - Information Sheet.
  • Helpful tips for handling a complaint - Information Sheet.

 

About the Complaints Process

  • The complaint resolution process - Information Sheet.
  • Conciliation - Information Sheet.
    • Attending a Conciliation meeting as a complainant - Information Sheet.
    • Attending a Conciliation meeting as a service provider - Information Sheet.
  • Negotiated Settlement - Information Sheet.
  • Investigations - Information Sheet.

HaDSCO Icon for Health Service Providers

 

Health Service Providers

  • Do you have a complaint about a health service? - Information Sheet.
  • HaDSCO and Australian Health Practitioner Regulation Agency - How to make a complaint about a registered practitioner - 3 fold colour brochure.
  • Cosmetic Treatment Complaints - Information Sheet.
  • Learning from complaints about end of life and palliative care - Information Sheet.

HaDSCO Icon for Disability Service Providers

 

Disability Service Providers

  • Do you have a complaint about a disability service? - Information Sheet.
  • Easy English - How to complain about a disability service - Brochure.
  • Complaints about disability services - Information Sheet.

HaDSCO Icon for Mental Health Service Providers

 

Mental Health Service Providers

  • Do you have a complaint about a mental health service? - Information Sheet.
  • Guidelines for handling complaints about mental health services - Information Sheet.
  • Mental Health Complaints Guidelines and Appendices - Document. 
  • Learning from Complaints about mental health services - Information Sheet
Last Updated: 15/02/2022

Acknowledgement of Country

The Health and Disability Services Complaints Office (HaDSCO) is honoured to be situated on the ancestral lands of the Whadjuk Noongar people.

We acknowledge the First Australians as the traditional owners of the lands we represent and pay our respects to their Elders past, present and emerging.

Contact Us

Complaints and enquiries line: (08) 6551 7600
Freecall: 1800 813 583 (Free from landlines)

National Relay Service: relayservice.gov.au or 1800 555 660
Interpreter Service: tisnational.gov.au or 131 450

Administration (08) 6551 7620

Email: mail@hadsco.wa.gov.au
Postal address: PO Box B61, Perth WA 6838

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