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  3. Publications

Publications

Publications

HaDSCO Logo with Text NameThe Health and Disability Services Complaints Office (HaDSCO) publishes information sheets and brochures to raise awareness about our services and the complaints procedure process. 

Our publications are available free of charge and available to download below.  If you would like to order printed versions,
please use our Publications Request Form or contact us.   

 

Aboriginal and Torres Strait Islanders

  • Health, Disability and Mental Health Service Complaints - 3 fold colour brochure.

About HaDSCO's Services

  • Health, Disability and Mental Health Service Complaints - 3 fold colour brochure.
  • Easy English - Information Sheet.
  • Complaints about disability services - Information Sheet.


About HaDSCO Services  - Translations

  • Arabic - 3 fold colour brochure.
  • Bahasa Malay - Bahasa Melayu - Information Sheet.
  • Chinese (Simplified) - Information Sheet.
  • Cocos Malay - Melayu Kokos - Information Sheet.
  • Italian - 3 fold colour brochure.
  • Vietnamese - 3 fold colour brochure.

Carers

  • Making Complaints about health, disability and mental health services as a carer - 3 fold colour brochure.
  • Learning from complaints involving carers - Information Sheet - NEW

Making a Complaint

  • Helpful tips for making a complaint - Information Sheet.
  • Easy English - How to complain about a disability service 
  • HaDSCO and Australian Health Practitioner Regulation Agency - How to make a complaint about a registered practitioner - 3 fold colour brochure.


About the Complaints Process

  • The complaint resolution process - Information Sheet
  • Conciliation - Information Sheet.
    • Attending a Conciliation meeting as a complainant - Information Sheet.
    • Attending a Conciliation meeting as a service provider - Information Sheet
  • Negotiated Settlement - Information Sheet.

HaDSCO Icon for Health Service Providers

Health Service Providers

  • Helpful tips for handling a complaint - Information Sheet
  • Learning from complaints involving carers - Information Sheet - NEW

Mental Health Service Providers

  • Guidelines for handling complaints about mental health services - Information Sheet
  • Mental Health Complaints Guidelines and Appendices - Document
  • Learning from complaints about mental health services - Information Sheet
    HaDSCO Icon for Mental Health Service Providers

 

National Code of Conduct for health care workers

  • National Code of Conduct for health care workers - Information Sheet - NEW
Last Updated: 11/01/2023

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