Statutory Review
We want to hear from you!
HaDSCO invites written submissions from the general public, users of health, mental health and disability services, their families and carers, service providers, advocacy and peak bodies, and public authorities on the issues identified in the consultation paper below:
We would like to know if you think our legislation (the Health and Disability Services (Complaints) Act 1995 and Part 6 of the Disability Services Act 1993) is working as intended and how it could be improved. Your feedback will help us make appropriate recommendations to the WA government that would benefit the wider community and make our complaint resolution service more effective.
You can either respond to all of the questions in this consultation paper or only the questions that are relevant to you or your organisation. Feedback can be provided anonymously.
Please email your submission to statutoryreview@hadsco.wa.gov.au.
Submissions can also be mailed to:
Strategy and Engagement Team
Health and Disability Services Complaints Office
PO Box B61
Perth WA 6838
To assist in writing your submission, you can download and complete our consultation paper PDF form.
If you wish to provide general feedback on HaDSCO’s complaint resolution process, you can complete the short survey below:
Please indicate whether the submission is being made by an organisation or an individual, your name and the name of your organisation (if applicable).
The closing date for submission is 31 October 2024.
The feedback we receive may be quoted in HaDSCO’s reports and publications. If you prefer your name, or any other information about you, to remain confidential, please let us know when you complete your submission. Please be aware that if subjected to freedom of information request, the information will be released in accordance with the law.
The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, mental health and disability services in Western Australia and the Indian Ocean Territories.
For more information on the role of our office, please see HaDSCO's functions.
The Health and Disability Services (Complaints) Act 1995 (HaDSC Act) and Part 6 of the Disability Services Act 1993 (DS Act) are the legislative frameworks for offering our complaint resolution service to users of health and disability services in Western Australia and Indian Ocean Territories.
Under section 79 of the HaDSC Act, the Minister for Health is required to carry out a review of, and report on, the operation and effectiveness of the HaDSC Act and Part 6 of the DS Act.
The statutory review provides the opportunity for stakeholders to provide their input and bring about changes to the way complaints about health and disability services are managed in Western Australia. Stakeholders involved in the review will include consumers, service providers, advocacy groups and government agencies. The information provided by stakeholders will ensure HaDSCO provides a complaint resolution service that meets the needs of the wider community.
A review committee has been formed with members representing consumers, and state and federal government agencies from the health and disability sectors. The review committee will provide guidance during the review and ensure the independence and transparency of the review and its findings.
For more information on the statutory review, call (08) 6551 7620 or email statutoryreview@hadsco.wa.gov.au
- Stage 1 – Involves obtaining feedback from consumers on HaDSCO’s complaint resolution services through a survey.
- Stage 2 – Involves obtaining written submissions from a wide range of stakeholders on key issues through a consultation paper.
- Stage 3 – A report will be submitted to the State Government making recommendations based on the feedback received from consumers and stakeholders.