Statutory Review
Thank you for your feedback
As part of the Statutory Review's first phase, we invited consumers in Western Australia and the Indian Ocean Territories to provide feedback on HaDSCO’s complaint resolution service via a short survey.
The survey is closed and phase two of the Statutory Review will commence soon.
The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, mental health and disability services in Western Australia and the Indian Ocean Territories.
For more information on the role of our office, please see HaDSCO’s functions.
The Health and Disability Services (Complaints) Act 1995 (HaDSC Act) and Part 6 of the Disability Services Act 1993 (DS Act) are the legislative frameworks for offering our complaint resolution service to users of health and disability services in Western Australia and Indian Ocean Territories.
Under section 79 of the HaDSC Act, the Minister for Health is required to carry out a review of, and report on, the operation and effectiveness of the HaDSC Act and Part 6 of the DS Act.
The statutory review provides the opportunity for stakeholders to provide their input and bring about changes to the way complaints about health and disability services are managed in Western Australia. Stakeholders involved in the review will include consumers, service providers, advocacy groups and government agencies. The information provided by stakeholders will ensure HaDSCO provides a complaint resolution service that meets the needs of the wider community.
A review committee has been formed with members representing consumers, and state and federal government agencies from the health and disability sectors. The review committee will provide guidance during the review and ensure the independence and transparency of the review and its findings.
For more information on the statutory review, call (08) 6551 7620 or email StatutoryReview@hadsco.wa.gov.au
Stage 2 of the review process is in progress.
A consultation paper focussing on key issues is available for service providers, consumers and other stakeholders who are interested in making a detailed written submission.
A short provider survey is also made available for those service providers who prefer to submit a short response rather than a detailed written submission.
The consultation paper and the provider survey will be open until 31 October 2024.
The consumer survey is closed. A consultation paper (Stage 2) will be available soon.