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Contact Us

Contact Us

Complaints and Enquiries

(08) 6551 7600 or 1800 813 583 (free from landlines)

Monday to Friday, 8.30am to 4.30pm.

 

Head Office

Email: mail@hadsco.wa.gov.au

Administration: (08) 6551 7620

Postal address: PO Box B61, Perth WA 6838

ABN: 67 123 349 587

 

E-newsletter Sign-up

Want to stay up to date on the latest developments in health service complaints management in WA? Fill in the form below to subscribe to our monthly e-newsletter, HaDSCO Happenings.

Do you need an interpreter?

HaDSCO uses the Australian Government’s Translating and Interpreting Service (TIS National) on request.

Please let us know which language you prefer and we will organise an interpreter at no cost to you. Alternatively, you can call TIS National on 131 450 and arrange for them to contact us.

You also have the option to request a male or female interpreter.

Do you have a hearing or speech impairment?

If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (NRS). The NRS has specially trained staff called Relay Officers who help with every call.

Depending on the type of call, a Relay Officer will change voice to text or text to voice, and AUSLAN to English or English to AUSLAN (for video calls only).

 

For TTY users (Type and Read) call

Metro: 133 677 and then ask for (08) 6551 7600
Country: 1800 555 677 and then ask for 1800 813 583

 

For Speak and Listen users (Voice Relay) call

Metro: 1300 555 727 and then ask for (08) 6551 7600
Country: 1800 555 727 and then ask for 1800 813 583

 

Video Relay users

Open Skype and contact NRS VIDEO RELAY SERVICE and then ask to contact (08) 6551 7600

 

NRS Chat / Internet Relay users

Connect to the National Relay Service via the internet (click here)

Metro: then ask for (08) 6551 7600
Country: then ask for 1800 813 583

 

Feedback about our services

We welcome your feedback, both positive and negative. It helps us provide you with a better service.

If you are not happy with the service you received from HaDSCO or the way your health service complaint has been managed, please let us know by phone, email, post or by using our feedback form.

Last Updated: 07/05/2025
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