HaDSCO 25th Anniversary
16 September 2021
Improving health, disability and mental health services through complaint resolution since 1996
Over 50,000 complaints received by the Health and Disability Services Complaints Office since 16 September 1996
Over 1,200 service improvements have resulted through the work of the Office
Over 1,100 redress outcomes achieved over the past five years
2021 marks 25th anniversary of the Health and Disability Services Complaints Office (HaDSCO). Since opening on 16 September 1996, it has received over 50,000 complaints, resulting in over 1,200 service improvements.
There have also been apologies, explanations, fee refunds and other restorative actions, with over 1,100 redress outcomes over the last five years alone.
Originally called the Office of Health Review, the Office was established under landmark legislation, the Health Services (Conciliation and Review) Act 1995 which was created to improve the quality and accountability of the Western Australian health system.
The Act ...