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HaDSCO 25th Anniversary 16 September 2021 Improving health, disability and mental health services through complaint resolution since 1996 Over 50,000 complaints received by the Health and Disability Services Complaints Office since 16 September 1996 Over 1,200 service improvements have resulted through the work of the Office Over 1,100 redress outcomes achieved over the past five years 2021 marks 25th anniversary of the Health and Disability Services Complaints Office (HaDSCO). Since opening on 16 September 1996, it has received over 50,000 complaints, resulting in over 1,200 service improvements. There have also been apologies, explanations, fee refunds and other restorative actions, with over 1,100 redress outcomes over the last five years alone. Originally called the Office of Health Review, the Office was established under landmark legislation, the Health Services (Conciliation and Review) Act 1995 which was c... -
Patient Experience Week 26-30 April 2021 30 April 2021 Patient Experience Week is an initiative of the Beryl Institute to celebrate healthcare staff impacting patient experience every day. Inspired by members of the Institute community, Patient Experience Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honour the people who impact patient experience every day. The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. For Patient Experience Week 2021, HaDSCO is highlighting youth complaints. There are no age limits when raising a complaint with HaDSCO. Young people are encouraged to make complaints about health, disability or mental health services, on their own behalf or with help f... -
Youth Week 9-16 April 2021 13 April 2021 This year’s theme Youth Week theme is Our Path. Inspired by wayfinding stars, it acknowledges the convergence of our individual paths to form a community, to where we are now, and questions how we are going to move forward. The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.There are no age limits when raising a complaint with HaDSCO. Young people are encouraged to make complaints about health, disability or mental health services, on their own behalf or with help from a parent, carer, guardian or advocate. Young carers can also make complaints on behalf of someone they care for. For further information please see the Information Sheet - Making a complaint – tips... -
HaDSCO Brochure - Arabic translation 12 April 2021 The Health and Disability Services Complaints Office (HaDSCO) produces a range of publications for consumers and service providers, including translations. The HaDSCO brochure is now available in written Arabic. Printed copies of Brochures and Information Sheets are available free of charge. Please use our Publications Request Form or contact our Communications and Engagement Officer on 08 6551 7611. Please see our Publicationspage for more information. -
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Visit to Northam and Merredin - 29-31 March 2021 23 March 2021 The Health and Disability Services Complaints Office (HaDSCO) undertakes a number of events and activities each year to raise awareness of our services and strengthen accessibility to our Office. This includes undertaking a number of Regional Awareness and Accessibility Program (RAAP) activities in regional areas. The Program is coordinated with the Ombudsman Western Australia, the Energy and Water Ombudsman, the Commonwealth Ombudsman, and the Equal Opportunity Commission. The latest visit will be conducted in Northam and Merredin in the Wheatbelt Region from 29 to 31 March 2021. The Program includes an information stall and complaints clinics where members of the public can bring their concerns to us, meetings with the Aboriginal community, and visits to, and liaison with health, disability and mental health service providers and community organisations. Download the Complaint Clinic p...
Last Updated:
01/08/2022