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Latest News

Latest News

  • 38th Annual WS Lonnie Awards
    HaDSCO wins Bronze at the 38th WA Lonnie Awards 17 April 2023 The Health and Disability Services Complaints Office (HaDSCO) received the Category 1 Bronze Award at the 2023 Lonnie Awards ceremony, hosted by The Institute of Public Administration (IPAA WA). Category 1 is open for public sector organisations with less than 100 staff, and HaDSCO’s Annual Report was ranked in the top three out of 48 organisations. The Lonnies recognises high standards in annual reporting across the WA State Public Sector, and is judged by a panel of independent academic, private and state government representatives. The judges’ panel commented on the report’s impressive visual tone and structure. “(The document) provides a focussed and clear outline of performance priorities and outcomes, complemented by case studies”, they said. HaDSCO Director Sarah Cowie said that most importantly the award demonstrated the team’s high-quality se...
  • Health and Disability Services Complaints Office (HaDSCO) prepares to implement the National Code of Conduct for health care workers 08 November 2022 Implementation of the National Code of Conduct for health care workers (National Code) in Western Australia has progressed another step closer, with the passing of the Health and Disability Services (Complaints) Amendment Act 2022 by the Western Australian Parliament on 28 October 2022. HaDSCO will have responsibility to implement the National Code of Conduct for health care workers through receiv...
  • Learning from complaints involving carers – new HaDSCO publication and Carers WA conference presentation 14 October 2022 Complaints lodged by carers are an important area of work for the Health and Disability Services Complaints Office (HaDSCO) and provide valuable feedback for health, mental health and disability service providers. With National Carers Week happening from 16 to 22 October, HaDSCO has produced a new education resource about carers for health service providers - Learning from complaints involving car...
  • Update - National Code of Conduct for health care workers 20 September 2022 Progress continues to be made towards the implementation in Western Australia of a National Code of Conduct for health care workers (National Code), with theHealth and Disability Services (Complaints) Amendment Bill 2021 being passed by the Western Australian Parliament’s Legislative Assembly in May 2022 and now pending the Legislative Council. The purpose of the National Code is to protect the ...
  • Data collection report cover image
    Data Collection Reports Available 22 December 2021 The Health and Disability Services Complaints Office collects information from private, public and not-for-profit organisations every year through its Data Collection Program. The Office publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. The latest Disability Services Data Collection Report 2015-16 to 2020-21 is now available to...

More News

  • National Code of Conduct for health care workers 16 December 2021 National Code of Conduct for health care workers On 25 November 2021 the Health and Disability Services (Complaints) Amendment Bill 2021 to implement a National Code of Conduct for health care workers (National Code) was introduced to the Western Australian Parliament. This Bill will amend the Health and Disability Services (Complaints) Act 1995. The purpose of the National Code is to protect the public by setting minimum standards of conduct and practice for all unregistered health care workers who provide a health service. It will set national standards for disciplinary action to be taken and if necessary, a prohibition order can be issued in circumstances where a health care worker’s continued practice presents a serious risk to public health and safety. The National Code will be applicable to all health care workers in Western Australia who are not registered under the Na...
  • HaDSCO 25 logo
    HaDSCO 25th Anniversary 16 September 2021 Improving health, disability and mental health services through complaint resolution since 1996 Over 50,000 complaints received by the Health and Disability Services Complaints Office since 16 September 1996 Over 1,200 service improvements have resulted through the work of the Office Over 1,100 redress outcomes achieved over the past five years 2021 marks 25th anniversary of the Health and Disability Services Complaints Office (HaDSCO). Since opening on 16 September 1996, it has received over 50,000 complaints, resulting in over 1,200 service improvements. There have also been apologies, explanations, fee refunds and other restorative actions, with over 1,100 redress outcomes over the last five years alone. Originally called the Office of Health Review, the Office was established under landmark legislation, the Health Services (Conciliation and Review) Act 1995 which was c...
  • My health in my hands animation image
    Patient Experience Week 26-30 April 2021 30 April 2021 Patient Experience Week is an initiative of the Beryl Institute to celebrate healthcare staff impacting patient experience every day. Inspired by members of the Institute community, Patient Experience Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honour the people who impact patient experience every day. The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. For Patient Experience Week 2021, HaDSCO is highlighting youth complaints. There are no age limits when raising a complaint with HaDSCO. Young people are encouraged to make complaints about health, disability or mental health services, on their own behalf or with help f...
  • Image of Information Sheet - young people
    Youth Week 9-16 April 2021 13 April 2021 This year’s theme Youth Week theme is Our Path. Inspired by wayfinding stars, it acknowledges the convergence of our individual paths to form a community, to where we are now, and questions how we are going to move forward. The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.There are no age limits when raising a complaint with HaDSCO. Young people are encouraged to make complaints about health, disability or mental health services, on their own behalf or with help from a parent, carer, guardian or advocate. Young carers can also make complaints on behalf of someone they care for. For further information please see the Information Sheet - Making a complaint – tips...
  • Image of HaDSCO brochure in Arabic
    HaDSCO Brochure - Arabic translation 12 April 2021 The Health and Disability Services Complaints Office (HaDSCO) produces a range of publications for consumers and service providers, including translations. The HaDSCO brochure is now available in written Arabic. Printed copies of Brochures and Information Sheets are available free of charge. Please use our Publications Request Form or contact our Communications and Engagement Officer on 08 6551 7611. Please see our Publicationspage for more information.
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Last Updated: 24/03/2023

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