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Latest News

Latest News

  • Health and Disability Services Complaints Office (HaDSCO) prepares to implement the National Code of Conduct for health care workers 08 November 2022 Implementation of the National Code of Conduct for health care workers (National Code) in Western Australia has progressed another step closer, with the passing of the Health and Disability Services (Complaints) Amendment Act 2022 by the Western Australian Parliament on 28 October 2022. HaDSCO will have responsibility to implement the National Code of Conduct for health care workers through receiving complaints, undertaking investigations and issuing Prohibition Orders when necessary, with implementation expected to occur by early 2023. The National Code will apply to individuals providing a health service who are not otherwise included in the 16 health professions that are currently regulated by the National Registration Accreditation Scheme (NRAS), or who provide services unrelated to their registration. This can include counsellors, dieticians, doulas, kinesiologists, massage therapi...
  • Learning from complaints involving carers – new HaDSCO publication and Carers WA conference presentation 14 October 2022 Complaints lodged by carers are an important area of work for the Health and Disability Services Complaints Office (HaDSCO) and provide valuable feedback for health, mental health and disability service providers. With National Carers Week happening from 16 to 22 October, HaDSCO has produced a new education resource about carers for health service providers - Learning from complaints involving car...
  • Update - National Code of Conduct for health care workers 20 September 2022 Progress continues to be made towards the implementation in Western Australia of a National Code of Conduct for health care workers (National Code), with theHealth and Disability Services (Complaints) Amendment Bill 2021 being passed by the Western Australian Parliament’s Legislative Assembly in May 2022 and now pending the Legislative Council. The purpose of the National Code is to protect the ...
  • Data collection report cover image
    Data Collection Reports Available 22 December 2021 The Health and Disability Services Complaints Office collects information from private, public and not-for-profit organisations every year through its Data Collection Program. The Office publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. The latest Disability Services Data Collection Report 2015-16 to 2020-21 is now available to...
  • National Code of Conduct for health care workers 16 December 2021 National Code of Conduct for health care workers On 25 November 2021 the Health and Disability Services (Complaints) Amendment Bill 2021 to implement a National Code of Conduct for health care workers (National Code) was introduced to the Western Australian Parliament. This Bill will amend the Health and Disability Services (Complaints) Act 1995. The purpose of the National Code is to protect t...

More News

  • HaDSCO Mental Health Week Advertisement
    Mental Health Week 2020 09 October 2020 Mental Health Week is a national week celebrated each year in October starting with World Mental Health Day on October 10. This year’s Mental Health Week theme is Strengthening Our Community – Live, Learn, Work, Play. TheMental Health Act 2014sets out the complaints HaDSCO is able to accept. For more information on making a complaint about a mental health service, please click here. To learn more about HaDSCO's Mental Health Complaint Guidelines for service providers, please click here.
  • HaDSCO Icon for Disability Service Providers
    Easy English Leaflet - How to Complain about a disability service 03 September 2020 HaDSCO Easy English leaflet - How to complain about a disability service is designed for use by people with a disability, advocates and carers and available as a .pdf online. Download the leaflet here. Learn more about complaints about a disability service here.
  • Complaint Trends Reports 01 July 2020 The Health and Disability Services Complaints Office (HaDSCO) collects information from private, public and not-for-profit organisations every year through its Data Collection Program. HaDSCO publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. A high level summary of the data is published in our Annual Report. The latest Health Complaints Trends Report and Disability Services Data Collection Reports can be accessed in the Data Trends Reports section of this website.
  • HaDSCO Icon for Disability Service Providers
    Disability Services Complaints During NDIS Transition 21 May 2020 The State Government announced on 21 May 2020 that Western Australia's transition to the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission will be deferred from 1 July 2020 to 1 December 2020. Information is available in the media statement from the State Government. The Health and Disability Services Complaints Office (HaDSCO) will continue to take complaints about disability services provided in Western Australia, including those funded by the NDIS. For more information please see our guide to complaints about disability services, please contact us. More information is available on the Department of Communities website.
  • HaDSCO Service Charter
    HaDSCO Service Charter 01 November 2019 The Health and Disability Services Complaints Office (HaDSCO) has launched its Service Charter, which is intended to guide the interactions of our Complaints Resolution Team with the complainants to our service. Learn more about the Service Charter and download a copy here.
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Last Updated: 01/08/2022

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