Latest News

Update - National Code of Conduct for health care workers 20 September 2022 Progress continues to be made towards the implementation in Western Australia of a National Code of Conduct for health care workers (National Code), with theHealth and Disability Services (Complaints) Amendment Bill 2021 being passed by the Western Australian Parliament’s Legislative Assembly in May 2022 and now pending the Legislative Council. The purpose of the National Code is to protect the public by setting minimum standards of conduct and practice for all health care workers in Western Australia who are not otherwise registered under the National Registration and Accreditation Scheme (NRAS), such as massage therapists, dieticians, speech pathologists, social workers, counsellors, naturopaths and other types of allied, alternative and community health services. The National Code will also apply to workers who may be providing a health service unrelated to their NRAS registr...

Data Collection Reports Available 22 December 2021 The Health and Disability Services Complaints Office collects information from private, public and not-for-profit organisations every year through its Data Collection Program. The Office publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. The latest Disability Services Data Collection Report 2015-16 to 2020-21 is now available to...

National Code of Conduct for health care workers 16 December 2021 National Code of Conduct for health care workers On 25 November 2021 the Health and Disability Services (Complaints) Amendment Bill 2021 to implement a National Code of Conduct for health care workers (National Code) was introduced to the Western Australian Parliament. This Bill will amend the Health and Disability Services (Complaints) Act 1995. The purpose of the National Code is to protect t...

HaDSCO 25th Anniversary 16 September 2021 Improving health, disability and mental health services through complaint resolution since 1996 Over 50,000 complaints received by the Health and Disability Services Complaints Office since 16 September 1996 Over 1,200 service improvements have resulted through the work of the Office Over 1,100 redress outcomes achieved over the past five years 2021 marks 25th anniversary of the Heal...

Patient Experience Week 26-30 April 2021 30 April 2021 Patient Experience Week is an initiative of the Beryl Institute to celebrate healthcare staff impacting patient experience every day. Inspired by members of the Institute community, Patient Experience Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honour the people who impact patient experience every day. The Health and Disability Services Comp...