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Learning from complaints about mental health services 22 March 2021 The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. HaDSCO exhibited at TheMHS Learning Network Virtual Conference – Balancing the System held from 9 – 12 February 2021. HaDSCO developed an Information Sheet: Learning from complaints about mental health services which is available to download here. To find out more about complaints about mental health services, please click here.
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Data Trends Reports Published 02 February 2021 The Health and Disability Services Complaints Office (HaDSCO) collects information from private, public and not-for-profit organisations every year through its Data Collection Program. HaDSCO publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. A high level summary of the data is published in our Annual Report. The latest Disability Services Data Collection Report 2016-17 to 2019-20 is now available to download here. The latest Health Complaints Trends Report 2015-16 to 2019-20 is now available to download here.
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Publications Request Form 15 January 2021 The Health and Disability Services Complaints Office (HaDSCO) produces a range of publications for consumers and service providers. Printed copies of Brochures and Information Sheets are available free of charge. Please use our Publications Request Formor contact our Communications and Engagement Officer on 08 6551 7611. Please see our Publications pagefor more information.
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Palliative Care 26 November 2020 The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. Complaints about health services include end of life and palliative care. Sarah Cowie, Director of HaDSCO presented at the Palliative Care WA Summit on 26 November 2020. HaDSCO developed an Information Sheet: Learning from complaints about end of life and palliative care for the event which is available to download here. To find out more about complaints about health services, please click here.
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Refreshed Website 14 October 2020 Welcome to the Health and Disability Services Complaints Office (HaDSCO) refreshed website. HaDSCO is an independent Statutory Authority providing an impartial complaints resolution service in Western Australia and the Indian Ocean Territories. The HaDSCO website has been improved to increase accessibility, usability and inclusion. The website has been designed to WA.gov.au standards and is also accessible on mobile devices. An Information Sheetabout the refreshed website is available to download and print. If you have any comments or queries regarding the website, please use our Feedback Formor contact us.
Last Updated:
01/08/2022