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Latest News

Latest News

  • Health and Disability Services Complaints Office (HaDSCO) prepares to implement the National Code of Conduct for health care workers 08 November 2022 Implementation of the National Code of Conduct for health care workers (National Code) in Western Australia has progressed another step closer, with the passing of the Health and Disability Services (Complaints) Amendment Act 2022 by the Western Australian Parliament on 28 October 2022. HaDSCO will have responsibility to implement the National Code of Conduct for health care workers through receiving complaints, undertaking investigations and issuing Prohibition Orders when necessary, with implementation expected to occur by early 2023. The National Code will apply to individuals providing a health service who are not otherwise included in the 16 health professions that are currently regulated by the National Registration Accreditation Scheme (NRAS), or who provide services unrelated to their registration. This can include counsellors, dieticians, doulas, kinesiologists, massage therapi...
  • Learning from complaints involving carers – new HaDSCO publication and Carers WA conference presentation 14 October 2022 Complaints lodged by carers are an important area of work for the Health and Disability Services Complaints Office (HaDSCO) and provide valuable feedback for health, mental health and disability service providers. With National Carers Week happening from 16 to 22 October, HaDSCO has produced a new education resource about carers for health service providers - Learning from complaints involving car...
  • Update - National Code of Conduct for health care workers 20 September 2022 Progress continues to be made towards the implementation in Western Australia of a National Code of Conduct for health care workers (National Code), with theHealth and Disability Services (Complaints) Amendment Bill 2021 being passed by the Western Australian Parliament’s Legislative Assembly in May 2022 and now pending the Legislative Council. The purpose of the National Code is to protect the ...
  • Data collection report cover image
    Data Collection Reports Available 22 December 2021 The Health and Disability Services Complaints Office collects information from private, public and not-for-profit organisations every year through its Data Collection Program. The Office publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. The latest Disability Services Data Collection Report 2015-16 to 2020-21 is now available to...
  • National Code of Conduct for health care workers 16 December 2021 National Code of Conduct for health care workers On 25 November 2021 the Health and Disability Services (Complaints) Amendment Bill 2021 to implement a National Code of Conduct for health care workers (National Code) was introduced to the Western Australian Parliament. This Bill will amend the Health and Disability Services (Complaints) Act 1995. The purpose of the National Code is to protect t...

More News

  • Information Sheet - Learning from complaints about mental health picture of page one
    Learning from complaints about mental health services 22 March 2021 The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. HaDSCO exhibited at TheMHS Learning Network Virtual Conference – Balancing the System held from 9 – 12 February 2021. HaDSCO developed an Information Sheet: Learning from complaints about mental health services which is available to download here. To find out more about complaints about mental health services, please click here.
  • HaDSCO Educate and Train Logo
    Data Trends Reports Published 02 February 2021 The Health and Disability Services Complaints Office (HaDSCO) collects information from private, public and not-for-profit organisations every year through its Data Collection Program. HaDSCO publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. A high level summary of the data is published in our Annual Report. The latest Disability Services Data Collection Report 2016-17 to 2019-20 is now available to download here. The latest Health Complaints Trends Report 2015-16 to 2019-20 is now available to download here.
  • HaDSCO Publications Request Form
    Publications Request Form 15 January 2021 The Health and Disability Services Complaints Office (HaDSCO) produces a range of publications for consumers and service providers. Printed copies of Brochures and Information Sheets are available free of charge. Please use our Publications Request Formor contact our Communications and Engagement Officer on 08 6551 7611. Please see our Publications pagefor more information.
  • Information Sheet Learning from complaints about end of life and palliative care
    Palliative Care 26 November 2020 The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. Complaints about health services include end of life and palliative care. Sarah Cowie, Director of HaDSCO presented at the Palliative Care WA Summit on 26 November 2020. HaDSCO developed an Information Sheet: Learning from complaints about end of life and palliative care for the event which is available to download here. To find out more about complaints about health services, please click here.
  • HaDSCO Logo
    Refreshed Website 14 October 2020 Welcome to the Health and Disability Services Complaints Office (HaDSCO) refreshed website. HaDSCO is an independent Statutory Authority providing an impartial complaints resolution service in Western Australia and the Indian Ocean Territories. The HaDSCO website has been improved to increase accessibility, usability and inclusion. The website has been designed to WA.gov.au standards and is also accessible on mobile devices. An Information Sheetabout the refreshed website is available to download and print. If you have any comments or queries regarding the website, please use our Feedback Formor contact us.
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Last Updated: 01/08/2022

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