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Latest News

Latest News

  • 38th Annual WS Lonnie Awards
    HaDSCO wins Bronze at the 38th WA Lonnie Awards 17 April 2023 The Health and Disability Services Complaints Office (HaDSCO) received the Category 1 Bronze Award at the 2023 Lonnie Awards ceremony, hosted by The Institute of Public Administration (IPAA WA). Category 1 is open for public sector organisations with less than 100 staff, and HaDSCO’s Annual Report was ranked in the top three out of 48 organisations. The Lonnies recognises high standards in annual reporting across the WA State Public Sector, and is judged by a panel of independent academic, private and state government representatives. The judges’ panel commented on the report’s impressive visual tone and structure. “(The document) provides a focussed and clear outline of performance priorities and outcomes, complemented by case studies”, they said. HaDSCO Director Sarah Cowie said that most importantly the award demonstrated the team’s high-quality se...
  • Health and Disability Services Complaints Office (HaDSCO) prepares to implement the National Code of Conduct for health care workers 08 November 2022 Implementation of the National Code of Conduct for health care workers (National Code) in Western Australia has progressed another step closer, with the passing of the Health and Disability Services (Complaints) Amendment Act 2022 by the Western Australian Parliament on 28 October 2022. HaDSCO will have responsibility to implement the National Code of Conduct for health care workers through receiv...
  • Learning from complaints involving carers – new HaDSCO publication and Carers WA conference presentation 14 October 2022 Complaints lodged by carers are an important area of work for the Health and Disability Services Complaints Office (HaDSCO) and provide valuable feedback for health, mental health and disability service providers. With National Carers Week happening from 16 to 22 October, HaDSCO has produced a new education resource about carers for health service providers - Learning from complaints involving car...
  • Update - National Code of Conduct for health care workers 20 September 2022 Progress continues to be made towards the implementation in Western Australia of a National Code of Conduct for health care workers (National Code), with theHealth and Disability Services (Complaints) Amendment Bill 2021 being passed by the Western Australian Parliament’s Legislative Assembly in May 2022 and now pending the Legislative Council. The purpose of the National Code is to protect the ...
  • Data collection report cover image
    Data Collection Reports Available 22 December 2021 The Health and Disability Services Complaints Office collects information from private, public and not-for-profit organisations every year through its Data Collection Program. The Office publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. The latest Disability Services Data Collection Report 2015-16 to 2020-21 is now available to...

More News

  • Northam and Merredin Complaint Clinic Poster
    Visit to Northam and Merredin - 29-31 March 2021 23 March 2021 The Health and Disability Services Complaints Office (HaDSCO) undertakes a number of events and activities each year to raise awareness of our services and strengthen accessibility to our Office. This includes undertaking a number of Regional Awareness and Accessibility Program (RAAP) activities in regional areas. The Program is coordinated with the Ombudsman Western Australia, the Energy and Water Ombudsman, the Commonwealth Ombudsman, and the Equal Opportunity Commission. The latest visit will be conducted in Northam and Merredin in the Wheatbelt Region from 29 to 31 March 2021. The Program includes an information stall and complaints clinics where members of the public can bring their concerns to us, meetings with the Aboriginal community, and visits to, and liaison with health, disability and mental health service providers and community organisations. Download the Complaint Clinic p...
  • Information Sheet - Learning from complaints about mental health picture of page one
    Learning from complaints about mental health services 22 March 2021 The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. HaDSCO exhibited at TheMHS Learning Network Virtual Conference – Balancing the System held from 9 – 12 February 2021. HaDSCO developed an Information Sheet: Learning from complaints about mental health services which is available to download here. To find out more about complaints about mental health services, please click here.
  • HaDSCO Educate and Train Logo
    Data Trends Reports Published 02 February 2021 The Health and Disability Services Complaints Office (HaDSCO) collects information from private, public and not-for-profit organisations every year through its Data Collection Program. HaDSCO publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. A high level summary of the data is published in our Annual Report. The latest Disability Services Data Collection Report 2016-17 to 2019-20 is now available to download here. The latest Health Complaints Trends Report 2015-16 to 2019-20 is now available to download here.
  • HaDSCO Publications Request Form
    Publications Request Form 15 January 2021 The Health and Disability Services Complaints Office (HaDSCO) produces a range of publications for consumers and service providers. Printed copies of Brochures and Information Sheets are available free of charge. Please use our Publications Request Formor contact our Communications and Engagement Officer on 08 6551 7611. Please see our Publications pagefor more information.
  • Information Sheet Learning from complaints about end of life and palliative care
    Palliative Care 26 November 2020 The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. Complaints about health services include end of life and palliative care. Sarah Cowie, Director of HaDSCO presented at the Palliative Care WA Summit on 26 November 2020. HaDSCO developed an Information Sheet: Learning from complaints about end of life and palliative care for the event which is available to download here. To find out more about complaints about health services, please click here.
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Last Updated: 24/03/2023

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